Reform Coordination and Service Improvement

Reform Co-ordination and Service Improvement, is responsible for SERVICOM and Bureau of Public Service Reform (BPRS) matters.
The key functions are:

• Identify processes, systems and service gaps in the Agency and develop interventions to eliminate such gaps.

• Manage and drive SERVICOM aims and initiative within the Agency.

• Serve as a focal point for driving all change, reform innovation and improvement effort within the Agency in line with the overall frame work set by Bureau of Public Service Reforms (BPSR); Office of the Head of Civil Service of the Federation (OHCSF) and other central Agencies of Government.

• Develop and launch initiative to drive and mainstream a continuous service improvement Culture within the Agency.

• Assist the Leadership of the Agency to articulate and co-ordinate their change Agenda in line with Service Policies and Standards.